Return & Exchange

Return & Exchange Policy

At our brand, we want you to love what you wear. If something isn’t right, we’re here to help.

 Returns

• Products can be returned within 7 days of delivery.
• Items must be unused, unworn, and in original condition with all tags intact.
• Returns will not be accepted for damaged or used products.

 Exchanges

• Exchanges are allowed subject to product availability.
• If the requested size/product is unavailable, you may choose an alternative item or opt for a refund.

 Refunds

• Once the returned product is received and inspected, your refund will be processed.
• The refund amount will be transferred to your bank account within 5–7 business days.

Important Notes

• We ( Riti Bastra) bear return shipping charges.
• Please ensure the product is properly packed to avoid damage during return.

Need Help?

For any return or exchange requests, contact us at:
 inforitibastra@gmail.com
 +91-8018295417

Kindly ensure that the following conditions are met, to enable us to process your exchange and serve you better

• You return the item(s) within 7 days (inclusive) from the date of receipt.
• You include your original Riti Bastra tax invoice with the return.
• No return or exchange on sale products or on promotional campaigns.
• If you are not able to comply with these requirements, Riti Bastra reserves the right to refuse an exchange or refund.
• Item(s) bought on sale will only be exchanged (not refunded) for size, except where the item is faulty or defective. If an exchange is not possible at our end, a redemption voucher shall be issued of the value of exchange. The redemption voucher can be redeemed for a fresh online purchase, within the validity period.
• All custom made and stitched orders are non-returnable and non-exchangeable.
• The item is in original saleable condition:
• The identification tag must still be attached to the Products with the disposable seal;
• The Products must not have been used, worn, washed or damaged:
• Any sewn labels are still attached.